NYP Sees Telehealth Success After Adjusting to the Patient’s Preferences

mHealth Intelligence, February 22, 2019

NewYork-Presbyterian wasn’t getting much use out of its system of urgent care that connected patients in their homes to providers but garnered much more use of a telehealth triage access site placed at primary care provider offices.  The success of the program can be seen so far in reduced crowds in both the PCP offices and local ERs and a reduction in waiting times from more than two hours to about 30 minutes.

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