Virtual Visits Cut NewYork-Presbyterian ER Wait Times

Healthcare Informatics, July 31, 2017

With the rollout of a Telehealth Express Care virtual visit service, NewYork-Presbyterian (NYP) Hospital says emergency room wait times at its Weill Cornell Medical Center have been cut in half.

Average ER wait times for low-acuity patients used to mean a 2- or 2.5-hour wait, but now the Express Care Service can get patients from arrival to discharge in 35 to 40 minutes.

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