NETRC

Events

The Human Side of Virtual Care: Patient-Centered Design Across Populations 

September 29, 2026 2:00 PM EDT(US and Canada)


Technology is only as powerful as the experience it creates for the people who rely on it. This session explores what truly patient-centered virtual care looks like across three distinct populations: children and their families, patients receiving care at home and in their communities, and individuals seeking mental health support. As AI becomes increasingly embedded in each of these care settings, the conversation will examine how technology can enhance—not replace—human connection, trust, and clinical decision-making. Together, panelists will tackle a critical question: Are we designing virtual care around the needs, preferences, and experiences of patients, or around what is most operationally convenient for healthcare organizations?