Navigating Technology for Patients
Resources for Patients: Navigating Technology for Patients
Getting Comfortable with Telehealth Technology
You don't need to be a technology expert to use telehealth. Most visits can be completed using a smartphone, tablet, or computer. With a little preparation and practice, telehealth can be simple and convenient.
What You Need
To join a telehealth visit, you will typically need:
- A device (smartphone, tablet, or computer)
- A camera and microphone (usually built-in)
- A reliable internet or Wi-Fi connection
- A link or app provided by your healthcare provider
Step-by-Step: Joining a Telehealth Visit
- Open the link sent by your provider (email or text)
- Allow access to your camera and microphone if prompted
- Enter your name or required information
- Wait for your provider to join the visit
Tip: Try logging in 10 - 15 minutes early in case you need help.
Test Your Technology
Before your appointment, it's helpful to test your setup:
This tool allows you to check your camera, microphone, and internet connection ahead of time.
Common Technology Tips
- Position your device at eye level so your provider can see you clearly
- Use good lighting (facing a window or light source)
- Reduce background noise
- Close other apps to improve performance
- Use headphones if you are having trouble hearing
Troubleshooting Common Issues
I can't hear or see my provider
- Check your volume and speaker settings
- Make sure your camera and microphone are turned on
My video is freezing or cutting out
- Move closer to your Wi-Fi router
- Turn off other devices using the internet
The link isn't working
- Try opening it in a different browser (Chrome or Safari often works best)
- Contact your provider's office for assistance
I feel unsure about using the technology
- Ask a family member, caregiver, or clinic staff for help
- Many organizations offer free digital skills training (see below)
Digital Skills & Support Resources
If you need extra help using technology, there are free programs and resources available.
- National Digital Equity Center
Offers free digital skills training, including how to use devices, access the internet, and participate in telehealth visits. - Family Voices Telehealth Resources - Webinar
- Are You Connected?
- Do You Have a Device?
- Can You "See" Your Provider?
- Your Family's First Telemedicine Appointment
- Family Voices Telehealth Barrier Busters - Fact sheets and guidance for patients
- National Consortium of Telehealth Resource Centers - Webinar: Can You Hear Me? Equitable Access to Telehealth for Deaf, Hard-of-Hearing, and Deaf-Blind Patients
Additional Patient Technology Resources
- U.S. Department of Health and Human Services - Telehealth for Patients
Guides and videos explaining how to use telehealth technology. - Federal Communications Commission - Consumer Broadband Information
Information about internet access and affordability programs.